Data Protection Policy

Cricketbet's Privacy Policy – Your data is our responsibility

Cricketbet is fully transparent about how it collects, stores, and uses your personal data. Read this privacy policy to understand how we protect your information.

Last updated: January 2026
Language: English
Version: 3.2

This policy applies to all services on the cricketbet website and app.

Our commitment to protecting your data

The steps we take to protect your privacy at cricketbet

SSL encryption protection

All your data is protected with 256-bit SSL encryption. From login to payment, every transaction runs through an encrypted channel.

Your data is never sold to third parties

Cricketbet never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.

Secure data storage

All data is stored on secure servers. Firewalls and multi-layer security are in place to prevent unauthorised access.

Minimal Data Collection Policy

We only collect information that is necessary. Gathering excessive or irrelevant personal data goes against our policy.

You're in control

You can request to view, correct, or delete your data at any time. We process all requests within 30 days.

Transparent Cookie Policy

We clearly explain what cookies we use and why. You always have the option to decline non-essential cookies.

1. Introduction & Scope

When you use the cricketbet platform – whether on the website or mobile app – you share certain information with us. This Privacy Policy clearly explains how we use that information, where we store it, and how we keep it secure.

This privacy policy applies to all cricketbet services, including Sports Betting, Live Casino, bonus programmes, and customer support. This policy is part of our Terms & Conditionspart of.

Important

By using cricketbet's services, you agree to this Privacy Policy. If you do not agree, please stop using our platform and contact support to close your account.

This Privacy Policy has been developed in accordance with international data protection standards. We always follow the principles of fairness, transparency, and purpose limitation when processing personal data.


2. What Information We Collect

Cricketbet only collects information necessary to provide and improve its services. We never collect excessive or irrelevant personal data.

Data type Example Purpose of Collection
Identity Information Name, date of birth, national ID number Account Verification & Age Confirmation
Contact Information Mobile number, email address Account notifications & support
Financial information Mobile banking number, transaction history Payment processing & AML compliance
Usage data Login times, betting history, favourite sports Service improvement and personalization
Technical information IP address, device information, browser type Security & Fraud Prevention
Communication records Chat logs, email copies Dispute resolution and quality control

We never store your password in plain text — it is kept as an encrypted hash. Full card numbers are not stored on our servers either.


3. Purpose of Data Collection & Use

Your data is used only for its intended purpose and never beyond that.

  • Account management: Registration, login, password recovery, and profile updates
  • Service delivery: Managing betting, payments, bonuses, and promotions
  • Legal compliance: KYC verification, AML compliance, and meeting license requirements
  • Security: Fraud detection, identifying multiple accounts, and preventing cyberattacks
  • Customer Service: Complaint resolution and technical support assistance
  • Service improvement: User experience analysis and new feature development
  • Contact: Important updates, security alerts, and promotional offers (with your consent)
Marketing communications

If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings. However, essential account-related notifications cannot be turned off.


4. Data Sharing & Third Parties

Cricketbet never sells your data. However, in certain limited circumstances, we may share specific information with trusted partners.

  • Payment Processor: Necessary information is shared with payment providers to process financial transactions
  • Identity verification services: Licensed verification companies are used for the KYC process
  • Technology Partner: Limited technical data is shared to keep the platform running
  • Legal Authorities: Required to disclose information under a court order or valid regulatory request
  • Responsible betting organisation: Self-exclusion data may be shared with relevant authorities
Rest assured

All our third-party partners are required to sign strict data protection agreements. They may only use your information for the specified purpose and cannot share it with anyone else.

In the event of a company merger or acquisition, user data may be transferred to the new owner. We will notify members in advance of any such change.


5. Cookies & Tracking Technologies

Cricketbet uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies we use:

  • Essential cookies: Login sessions, security tokens — the platform cannot function without these
  • Functional cookies: Remembers language preference, layout settings, and last visited section
  • Analytics cookies: Used to identify which pages are most visited and detect loading issues
  • Marketing Cookies: Helps show relevant offers (only activated with your consent)
Cookie Controls

A cookie consent window is shown on your first visit to the site. You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.


6. Data Retention

We do not retain your data indefinitely. A specific retention period is defined for each category of information.

  • Account Information: For as long as your account is active, and for 5 years after closure (as required by law)
  • Financial transactions: Minimum 7 years (financial regulatory requirement)
  • Communication records: 3 years from the date of last contact
  • Betting history: 5 years after account closure
  • Technical logs: 3–12 months
  • Marketing Data: Deleted immediately upon opt-out

Once the retention period ends, data is securely deleted or anonymized. If legal obligations require us to keep data beyond that period, we will inform the member.


7. Your Data Rights

You have certain fundamental rights over your personal data, which cricketbet respects and upholds.

1
Right to Access Information

You can request to know what information we hold about you.

2
Right to Rectification

You can request corrections to any inaccurate or incomplete information.

3
Right to Erasure

You can request that your data be deleted under certain circumstances.

4
Right to restrict processing

In certain circumstances, you can request that the use of your data be restricted.

5
Right to data portability

You can request your information in a machine-readable format.

6
Right to object

You have the right to object to the use of your data for specific purposes.

To exercise any of the rights above support@cricketbet.run-. We'll respond within 30 days.


8. Technical Security Measures

Cricketbet uses multiple layers of security to keep your information safe.

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted
  • Two-factor authentication (2FA): An extra layer of security at login
  • Firewall & DDoS Protection: Protection against unauthorized access and cyber attacks
  • Regular security audits: Regular audits by third-party experts
  • Data Backup: Encrypted backups stored across multiple secure locations
  • Staff training: All staff are trained in data protection
In the event of a security breach

If a data security breach occurs that may affect your rights or interests, we will notify you within 72 hours. This is our legal obligation.


9. Minor Protection Policy

Cricketbet does not collect, and has no intention of collecting, any information from users under the age of 18. Our services are strictly for adults.

If we have reason to believe a user is a minor, we will immediately suspend that account and delete any data collected. If a parent or guardian discovers that their child has been using cricketbet, please contact us immediately at support@cricketbet.runto get in touch.


10. Privacy Policy Changes

Cricketbet may update this Privacy Policy when necessary. How we notify members depends on the nature of the changes.

  • Minor changes: The "Last Updated" date at the top of the page is updated accordingly
  • Important Changes: Advance notice is sent to your registered email or via SMS
  • Major Changes: A clear consent request is shown after logging in to the platform
Stay updated

We recommend checking this page regularly. Continued use of the platform after any changes are made will be considered acceptance of the updated policy.


11. Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team.

We process all privacy-related requests within 30 days. If a matter requires additional time, we will let you know in advance.

Privacy FAQs

Privacy questions our members ask most

No, never. cricketbet does not sell your personal data to any advertiser or third party. Your information is used solely to provide our services and meet legal obligations.

When an account is closed, most personal data is deleted after the designated retention period. However, financial transaction records must be kept for 5–7 years due to legal obligations. Contact support to request deletion.

Email support@cricketbet.run with the subject "Data Access Request". We will send you a full breakdown of all information we hold about you within 30 days. This is your legal right.

The mobile app requests only the permissions it needs – such as notifications. It does not ask for access to your location, camera, or contacts. You can change app permissions at any time from your phone's settings.

Go to Account Settings and turn off any marketing communications under "Notification Preferences". Alternatively, send an opt-out request to support@cricketbet.run.

Join a safe and trusted platform

Enjoy the best betting experience on cricketbet with your data kept fully secure. Register today.

18+ · Your privacy is our responsibility · Gamble responsibly

বাংলা